Returns & Refunds

This policy covers orders placed directly on shopdsire.com. If you bought through our TikTok Shop, use TikTok's built-in order help for that order. We are still happy to help if it gets confusing.

If something is wrong, we fix it

Damaged in transit, misprinted, wrong item, wrong size sent. Send us a photo within 30 days of delivery and we will replace it or refund it, your choice. You do not need to ship the bad one back to us.

If you just changed your mind

Because every piece is custom printed just for you the moment you order, there is no shelf to put it back on, so we can't accept returns for a simple change of mind. But if anything arrives damaged, misprinted, or wrong, we will always make it right, and you never need to ship anything back.

What we can do: if you got the wrong size and the item is unworn and unwashed, message us within 14 days of delivery. Every piece is made just for you, so we cannot take the original back, but we will send you a discount code to reorder the right size. We would rather sort it than have you stuck with something you will not use.

Cancelling an order

If you catch it before it goes to print, within about 1 hour of ordering, message us and we will cancel and refund in full. Once it is printing we cannot stop it.

How refunds work

Refunds go back to the original payment method. Your bank usually takes 5 to 10 business days to show it, which is out of our hands but it does always arrive.

How to start

Message us through the contact page with your order number and a photo if something is damaged. One message is enough. You will not be passed around.